FAQ

FAQ — Frequently Asked Questions

1. Are you a registered company?

Yes. 3bucarltd is owned and operated by 3B UCAR LIMITED, a company registered in England and Wales under Company Number 16225970.
We comply with UK business regulations and maintain verified business documentation for marketplace review processes.

2. Where is 3bucarltd based?

3bucarltd is the trading name of 3B UCAR LIMITED.
Our registered office is located at:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Our customer service and operational team works from our trading address in London, and we also support U.S. customers through our logistics partner network.

3. Do you keep inventory or drop-ship products?

We keep inventory within our verified supply chain and work only with trusted manufacturing and logistics partners.
Orders are fulfilled through both UK and U.S. facilities, ensuring fast shipping and consistent delivery times.
We do not drop-ship from unknown third-party sellers.

4. How long does shipping take?

  • Orders are processed within 24 hours of confirmation.
  • Delivery usually takes 3–5 business days, depending on your location and local courier performance.
  • A tracking link is automatically sent to your email after dispatch.

5. How do returns work?

We offer a 30-day return policy for all customers.

U.S. customers can return items through our U.S. Returns Center:
417 Bloomfield Dr, Unit 4, West Berlin, NJ 08091, United States

For all return requests, contact us at info@3bucarltd.com.

6. How can I contact customer support?

You can reach our support team through the following:

We typically respond within one business day.